Pizza Tuesday

Date: 8/2/2011

Activities: Phone training, patch panel management, phone configuration, ethernet distribution.

Technical Information: Openscape Office software installation and management, phone port configuration through GUI, and energizing PoE lines for phones without damaging existing network cards.

Reflection: Today was a busy day that once again is leading towards the culmination of the phone project. We had four classes today to train employees in the proper use of the phones. There were concerns regarding the STMI card for the Call Manager application, but upon testing the system by having all 15 phones call the system we found no problems. A large part of the later portion of the day was used to roll out the phones themselves, connecting and configuring them on the desks of Tipper Tie employees. In order to have minimal cabling and prevent the need for extra ethernet drops, PoE was configured at our switch rack to give power to the phone, which in turn routed ethernet connectivity to the computer. I feel that in such a high-level, corporate IT environment, my greatest contribution has been to help Drew and Keith with the simpler projects that take up their time. Issues like low-level service requests or cabling configurations could take up a lot of time that they may need to perform activities such as system back-ups and server configurations.