Date: 8/10/2011
Activities: Rebuilding and re-imaging an infected desktop computer, building a new machine for Product Development, installation of various customer service software, and assisting in various issues with OSO application software.
Technical Information: Computer was wiped with Windows Enterprise install disc, installed McAfee, Visual, AT&T Connect, Microsoft Office, and other programs on the computer. Reseated RAM and put in an order for a replacement drive.
Reflection: One of the computers in Customer Service became infected by a virus, and after several attempts to clean the device a decision was made to rebuild the computer. We also received a machine intended for product development that had to be rebuilt from a hardware standpoint as it was shipped with a bad drive and improperly seated RAM. Out of everything done at Tipper Tie, I am proud of my contributions to the Siemens phone system. The installation of the phones had a very tangible impact on the company. It was a long and arduous process, but I feel like I've learned a lot from it.
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