Cake Friday

Date:7/29/2011

Activities: Punching wires into data jacks, removing ethernet/power infrastructure, switching and testing phone systems, and OSO Agent software installation.

Technical Information: Drew instructed me on the difference between a 66 and a 110 wire punch, as well as showing me the data jacks into which the cable were punched. We had to remove the ehternet and power cables we had set up in the main conference room for phone training, we will re-install them next week. Testing the phone system was as simple as making outgoing calls, and The Agent software installation was made easy by autorun programs.

Reflection: Drew and I stayed late last night to switch over the phone system. We could only do this after 5:00 PM, as the internet and Avaya phone lines were temporarily down. Drew punched in the cable that I had run through the ceiling earlier that day, and we then tested the new Siemens phones by making some calls to family. It was very satisfying to see the phone system finally start to come together. This morning we had to remove the cables set up in the conference room, as it was being repurposed for a retirement celebration. We will have to put them back in next week to continue training for the phone system and OSO Agents.

Cheesecake Thrusday

Date:7/28/2011

Activities: Running a CAT5e ethernet drop from the server room switch rack to the phone room. Assisting in service requests regarding Windows activation, network access, software installation, hardware servicing, and factory management configuration.

Technical Information: Cable management protocols and standards were used for running the CAT5e drop. Command prompt CLI skills, Windows Explorer expertise, and software familiarity gained from my time already spent with Tipper Tie helped me to fulfill the service requests.

Reflection: Today was a great example of the different types of projects that I am involved with, and how the IT internship approaches computer solutions holistically. The majority of the morning was occupied with running a cable drop through ceiling tiles. This had no actual computer interface, but was absolutely necessary towards the configuration of the new Tipper Tie VOIP phone system. Later in the afternoon I assisted various Tipper Tie employees with the application side of software and with ensuring all of their systems ran properly and smoothly so that they could continue to contribute to the success of the company.

Today marks not the first day of my internship at Tipper Tie, but the first one to be recorded in this blog. I have been working at Tipper Tie as an Information Technology intern for over a month now, and it has been quite the experience. Tipper Tie is an international manufacturing company that creates products that are used to process and package everything from consumables to infrastructure management solutions. I work directly with Andrew Bartow, the Senior IT Engineer, and Keith Phillips, the Network Administrator. In that time I've assisted with a number of different activities ranging from fulfilling Help Desk Service Requests to using Cisco WebEx conferencing to configure a Linux server for the Call Manager application for the company phone system. It is my hope that this blog will give you insight into the challenging but rewarding experiences that Tipper Tie presents me with.